Information & Frequently Asked Questions

Please allow at least 5-7 business days for items to ship. If you have commissioned a custom piece I will provide a shipping timeline.

If the item received is damaged, please contact me directly within 48 hours of receiving the item and I will work with you on getting it repaired  in a timely fashion. 

I ship out all items using USPS which comes with tracking. I am not responsible for items lost by USPS.

Be sure to wash your hands after handling.  As an additional precaution, keep stained glass beyond the reach of children

Your glass comes cleaned and polished to initially protect it. You may never need to clean your piece other than dusting, but over time the lead in the solder can naturally oxidize and form a white outline around solder joints. If this happens, clean gently with a soft cloth. Q-tips can also be used in harder to reach areas.

To dust your piece, use a dry cotton cloth, paper towel, or microfiber.  If there's dust gathered along a lead line, you may choose go at that with some qtips.

Avoid using harsh chemicals and products such as windex.

Shine your piece up with scent free pledge or pure carnauba car wax.

In most cases, your glass comes ready to hang with a chain attached. If you want to hang your piece in a window, I recommend using a sturdy hook that’s screwed into the window frame or the window lock/latch if yours has one.

I’m not a fan of using suction cups to hang your piece in a window, especially for heavier pieces, since they can detach over time and cause your piece to fall. For wall hanging, a nail works for smaller pieces, but using a stud for large/framed pieces is most secure.